oGV National Education cycle

oGV National Education Cycle

Welcome home, oGV people!
It is time to upscale the impact and KEEP ON FIRE no matter what!

Давай! Yalla! Andiamo! Haydi! Dawaj! ეაგაი! Vamos! Dělej!

I am so happy to see you here!
The main idea of oGV NEC is to provide the relevant knowledge to people who run product in AiR - starting from basics for members to capacity boost for VPs.

Learn, practice and upscale the possibilities of yourself, of your team and your LC!

Yulia Sazanovich

MC VP oGV 19.20

oGV Russia HUB - GOOGLE DISK

What will you get after learning
oGV National Education Cycle?

Member of a team

1. What is GV product and its` relevance.
2. The culture and behaviours of our department.
3. What my work consists of and how to make results.
4. How to work with customer and why it is important.
Vice-President/Coordinator

1. How to run product & sales effectively.
2. How to lead people in your department.
3. Which instruments to use for better performance.
4. Tactical and strategical practices to implement.
Project Manager/Team Leader

1. How to manage the sales results of my team effectively.
2. How to lead the people in my team.
3. Delivering essense, customer flow and other basics to the team.
4. Tactical practices to implement in my work to increase personal and team performance.

oGV Basics
*available now

Available for everyone:
1. oGV as product
2. oGV essense, relevance and culture
3. oGV Customer Flow
4. Customer Personas & Product messages
5. Basics of EXPA & YOP

Customer Experience part:
1. 16 standards of exchange
2. NPS & LDA from EPs side of YOP
3. Outgoing Preparation Seminar (OPS)
4. ReIntegration Seminar (RIS)
5. How to work with EPs who are negative.
Sales
*coming soon

For member, PM/TL, VP:
1.Classhouts, infosessions, desks in university
2. Types of EPs
3. Cold calls
4. How to run meetings
5. Defining the needs
6. Follow up the deal
7. Work with objections
8. How to organise my sales to be resultative

For PM/TL, VP:
1. Lead management
2. Sales audit in LC
3. How to sell myself
VPs BOOST
*5/9 already out!

Only for VPs:
1. How to sell oGV to membership
2. How to plan routine
3. How to deal with diffucult people & negativity
4. How to run O2O and meetings effectively 5. EXPA - what can I learn
6. CX & case solving
7. Advanced IR for LC
8. How to run oGV sustainably
9. Visionary leadership and culture building

1

oGV BASICS

Topic #1.
oGV as product

About GV from big picture.
What is the system of management in product?
What is the difference from other products and special features.
Delivered: MC VP oGV - Yulia

Topic #2.
oGV essence, relevance & culture

Why we do what we do?
Why oGV is needed for Russia?
What is the culture of department?
Delivered: MC VP oGV - Yulia

Pdf, test and extra materials for Topic #1: Pdf, test and extra materials for Topic #2:

Topic #3.
oGV Customer Flow

What is Customer Flow?
What are stages of work with EPs we have?
What are key metrics of efficiency?
Delivered: MC VP oGV - Yulia

Topic #4.
Customer Personas & Product messages

What are 3 main buyer persona we discovered in result of customer development?
How do we work with them?
Delivered: MC VP oGV - Yulia

Pdf, test and extra materials for Topic #3: Pdf, test and extra materials for Topic #4:

Topic #5.
Basics of EXPA&YOP

What are those strange letters?
Why we need CRM and how to operate there?
How it looks for us and for customer?
Delivered: MC VP oGV - Yulia

Topic #6.
CX. 16 standards of exchange

How we ensure quality on the projects all over the world?
How to deliver 16 standards?
Why to deliver them?
Delivered: NST CX manager - Amina

Pdf, test and extra materials for Topic #5: Pdf, test and extra materials for Topic #6:

Topic #7.
CX. NPS & LDA from EPs side of YOP

How to explain EPs about LDA & NPS after their experience? How does it look in their profiles?
Delivered: NST CX manager - Amina

Topic #8.
CX. OPS - Outgoing Preparation Seminar

What is OPS?
How to prepare it cool?
Why it is one of the vital things for great experience of EPs?
Delivered: NST CX manager - Amina

Pdf, test and extra materials for Topic #7: Pdf, test and extra materials for Topic #8:

Topic #9
CX. RIS - ReIntegration Seminar.

What is RIS?
How to prepare it cool?
Why it is one of the vital things for great experience of EPs?
Delivered: NST CX manager - Amina

Topic #10.
CX. How to work with negative EPs after realization.

There are different people and we need to know how to work with each.
Why EPs may not like the experience?
How to manage those EPs?
Delivered: NST Operations Development for beginners - Karina